Support

Need a hand with Groundwork MH? Start here.

We typically respond within 1–2 business days. Include your iOS version and a description of what happened.

In crisis? Groundwork MH is not a crisis service. If you're in the US, call or text 988 (Suicide & Crisis Lifeline), available 24/7. Elsewhere, contact your local emergency number or a local crisis line.

Frequently asked questions

Where is my data stored?

Entirely on your device. Groundwork MH has no servers and no accounts — nothing you enter ever leaves your phone. See the Privacy Policy for details.

How do I cancel my subscription?

Subscriptions are managed by Apple, not within the app:

Open Settings on your iPhone
Tap your name → Subscriptions
Select Groundwork MH and tap Cancel Subscription

Canceling during a free trial keeps premium access until the trial ends, then reverts you to the free tier. Note: deleting the app does not cancel a subscription.

How do I request a refund?

All purchases are processed by Apple, so refunds go through them. Visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase.

I purchased premium but features are still locked.

Open the app's paywall or settings screen and tap Restore Purchases. Make sure you're signed in to the same Apple ID used for the original purchase. If it still doesn't unlock, email us.

Will I lose my data if I delete the app?

Yes — because data is stored only on your device, deleting the app permanently deletes your data unless it's included in an iCloud or device backup. Restoring your device from a backup that includes the app will restore your data.

Can I move my data to a new phone?

Yes, by transferring to the new device using an iCloud or encrypted device backup that includes Groundwork MH. There is no separate export/import account system, because there are no accounts.

How do I report a bug or request a feature?

Email jcabrera1230@gmail.com with as much detail as you can — screenshots help. Feature requests are welcome and genuinely read.